Shipping Policies
- Regular Shipping via Israel Postal Services can take up to 3 weeks for delivery to North America
- Expedited Shipping (arrives in approximately 3 days) available worldwide for additional cost. Contact me with details for a price quote.
Rescheduling Policies - for Private Classes
- If rescheduling takes place at least a week in advance there is no additional cost (for the first two reschedulings, after which there is a 10% charge for each rescheduling).
- If rescheduling takes place between 3-7 days prior to the class, there will be a 10% charge.
- If rescheduling takes place within 48 hours of the class, there will be a 25% charge.
Cancellation Policies
- For Private Classes, cancellations are accepted up until 7 days prior to the class, you will receive a full refund. For cancellations from 3-7 days before the class 50% of the cost is refunded. If cancellation occurs within 48 hours of the class the purchase is non-refundable.
- If you've signed up for a workshop and need to cancel,
Refund Policies
- For Products (not including special orders), you can exchange or receive store credit for them within 30 days.
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at yael.imaginations@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at yael.imaginations@gmail.com and send your item to: 416 Derech HaEemahot, 9063100 Beit El, Israel.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 416 Derech HaEemahot, 9063100 Beit El, Israel
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
